- General concepts of communication. Why in dentistry?
- Communication channels
-Health communication: person-centered medicine, doctor-patient relationship. Therapeutic alliance, empathic understanding, active listening
-The emotional intelligence and the role of emotions
- Quality of service, quality of communication
- Health communication tools in the life cycle and in special needs patients
- Perception, expectation, need, from the first impression to the analysis of the demand
- Counseling and communication / education tools